The most reliable way to contact us is by finding this icon you see here. It's our in store chat line to customer service. This button can be seen hovering on pages. Click it and start chatting! Otherwise try one of our other methods below.
Contact Us: We’re always happy to hear from you! Whether you have a question about your order, need help choosing the right product, or just want to share feedback our team is here to help.How to Reach Us
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Email
Email Support for general inquiries, order assistance, or product information, please email us at: mkcraftshelp@gmail.com or click the button. Note: Emails may be sent to spam we prefer the in store service chat icon shown above. If your email is sent to spam we may not see it right away and may fall out of our 24 - 48 hour contact schedule please be patient.
Phone
If you’d prefer to speak directly with us, you can reach us at: (815) 297-4796 and leave a message if we don't answer. We are usually pretty busy so please allow time.
Available Monday–Friday, 9 AM – 5 PM (CST)
Response Times
Response Time
We do our best to respond as quickly as possible usually in under 24 - 48 hours at the latest. Please note that during holidays, weekends, or new product launches, response times may be slightly delayed. Rest assured we value every message and will get back to you soon.
Note: If we don't message back your messages may have been flagged as spam in our system which is rare.
We recently started an Instagram and Pinterest! If you like what we offer consider following for more!
MKCrafts One Stop Shop is located in Freeport, Illinois 61032. Freeport is a small community located in Northwest Illinois in Stephenson County.
FAQ
Wanna see if your question has already been answered before? Try out our Frequently Asked Questions page.