Contact Us
Have a question about an order, a product, or personalization? We’re happy to help.
For order questions, please include your order number. You can also use the chat bubble in the corner of the page.
How to Reach Us
Email
For general inquiries, order assistance, or product information, email mkcraftshelp@gmail.com.
If you have not heard back, please try the chat bubble in the corner of the page. Messages can occasionally be filtered as spam.
Phone
Call (815) 297-4796, Monday through Friday, 9 AM to 5 PM Central Time.
If we’re unable to answer, please leave a message and allow time for a reply.
Response Times
We aim to respond within 24 to 48 hours. Replies may take longer during weekends, holidays, or new product launches.
We appreciate your patience and look forward to helping you.
Our hometown
Made with care in Freeport, Illinois
Our family owned business brings small town care to every order, from Freeport to your doorstep.
Frequently Asked Questions
Find answers about personalization, processing times, and shipping in our Frequently Asked Questions.